Privacy Policy

What We Collect

We collect name, email, and message content through our contact form to respond to your inquiries and provide our services.

We also automatically collect certain technical information when you visit our website, such as IP address, browser type, referring/exit pages, and operating system. This data is collected through cookies and similar technologies.

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contractual necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests.

How We Use Your Data

Your information is used only to:

• Respond to inquiries
• Communicate about our services
• Fulfil contractual obligations
• Improve our website and services
• Comply with legal obligations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact form submissions: 2 years after your last interaction
• Account information: For as long as your account remains active and for 12 months thereafter
• Technical information and cookies: Up to 13 months

Third-Party Sharing

We do not sell your personal data to third parties. We may share your information with:

• Service providers who help us operate our website and services (e.g., hosting providers, email service providers)
• Professional advisers including lawyers, auditors, and insurers
• Regulatory authorities, when required by law

All third-party service providers are required to take appropriate security measures to protect your personal data and are only permitted to process it for specified purposes.

Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Enable the website to provide enhanced functionality and personalization.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access limitations to personal data
• Security awareness training for staff

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

International Transfers

We primarily store and process your data within the United Kingdom and European Economic Area (EEA). However, in some cases, your data may be transferred to, and stored at, a destination outside the UK/EEA.

Where we transfer your personal data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe
• Using providers based in the US that are part of approved certification mechanisms

Your GDPR Rights

Under data protection law, you have rights including:

• Right to access: You have the right to access your personal data.
• Right to rectification: You have the right to request that we correct any inaccurate personal data.
• Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to request the transfer of your personal data to you or to a third party.
• Right to object: You have the right to object to processing of your personal data where we are relying on a legitimate interest.
• Right to withdraw consent: You have the right to withdraw consent at any time where we are relying on consent to process your personal data.

Complaint Procedure

If you have any concerns about our use of your personal data, you can make a complaint to us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact Us

For privacy inquiries, contact us at [email protected]